RETURN POLICY & PLANT GUARANTEE
Returns: Plant returns require proof of purchase and plants must be in original condition. Regular priced merchandise can be returned for full refund within 10 days of purchase. No returns after 10 days.
Deliveries and labour are non-refundable.
Plant Guarantee: All our plants come with a 90 day warranty. We do not gaurantee plants due to neglect, damage or environmental weather conditions beyond our control. Plants will be replaced ONE TIME ONLY. Care and consideration need to be taken in areas or times of extreme weather/winter conditions. Please see our section on Bamboo Care.
NOTE: All our new plants and divisions are grown for a period of at least one year to ensure they are healthy and viable. Only after the plants are established do we make them available for sale to the public. This helps to better ensure that your plants are of best quality.